Frequently Asked Questions

Orders

What if I need to change or cancel my order?

Shipping

My tracking information shows as delivered but I don't have the package. What should I do?

Can I have the tracking number?

I don't see any tracking info for my order. Has it been shipped?

Can i know the estimated shipping day of my order just placed?

Product

How to get quick technical support to solve my technical problem?

How to set a schedule to clean?

How to clean the sensors?

How to replace the wheel module?

How long does a Coredy R300 robot takes to charge? Also for R650 and R750.

How to disassemble the bumper?

Are the 1st and 2nd generation dustbins interchangeable on R500+?

Why can't my robot cleaner pick up things on the carpet?

How do I cancel the scheduled cleaning?

How to disassemble the bumper?

I bought R3500s and it didn't work. Do you have any advice?

Do you provide after-sales sevice for R3500?

Returns

What is your return policy?

What is your warranty policy?

Will you refund my return shipping cost?

Membership

Where can I see the points I've accumulated?