Frequently Asked Questions

If your order has not yet shipped out, reach out to us via messenger, email, or telephone, so that we can cancel your order or reprocess it with the correct information immediately.

Please contact your local carrier to see if a parcel has been left for you. In certain cases, a parcel will be left with a local carrier's office if the recipient is not available for delivery. In most cases, however, the parcel may be misdelivered to a neighbor or nearby address and just needs a little extra time to find its way into the right hands.

Check your email and text messages inbox to see if you have already received your tracking number, which is usually sent to you after 5 days of issuing your order confirmation. If your order's tracking number as well as the delivery confirmation has not been updated. Just let us know, we will help to follow up with the carrier and get the update for you.

Check your email and text messages inbox to see if you have already received your tracking number, which is usually sent to you after 5 days of issuing your order confirmation. If your order's tracking number as well as the delivery confirmation has not been updated. Just let us know, we will help to follow up with the carrier and get the update for you.

The order will be fulfilled by Amazon usually and Amazon will ship as soon as receive our order.